Why Do We Offer a Guarantee?

Starting a weight loss program is a major step, and we understand the financial commitment it involves. That’s why Hygea offers a 6-month money-back guarantee for our GLP-1 weight loss treatments. If you follow the treatment plan as directed and do not achieve results, we will refund your money. This guarantee reflects our confidence in the effectiveness of our program and our commitment to your success.

Note: This guarantee applies exclusively to GLP-1 weight loss treatments.

Who Qualifies for the Guarantee?

You qualify for a refund if:

  • You completed at least 180 days (6 months) of the prescribed treatment plan.
  • Your medical forms and lab work were submitted within 5 days of starting the program.
  • You consistently took your medication as prescribed every week, without missing doses or refills in the 6th month.
  • You logged your weight in the Hygea app for at least 21 out of the first 26 weeks.
  • Your starting BMI was 30 or higher, and your weight loss was less than 5% of your starting weight.

The guarantee does not apply to:

  • Individuals rejoining the program after canceling.
  • Those who discontinue treatment before completing 180 days.

When Can You Request a Refund?

Refund requests can be submitted during the 7th month of treatment, specifically between days 181 and 210. To initiate the process, email support@hygea.com.

Can You Get a Refund Before 6 Months?

In some cases, yes. If side effects make it impossible to continue treatment, and this is verified by our care team, a prorated refund will be issued. Additionally, if your medical review prevents you from starting treatment, you are eligible for a full refund.

How to Request Your Refund

To request a refund, email support@hygea.com with the following details:

  • Your name
  • The date you signed up
  • A brief explanation of your refund request

Our team will review your request promptly and guide you through the next steps.

At Hygea, your success is our priority. Our money-back guarantee is designed to give you peace of mind as you work toward achieving your health and wellness goals.